FAQ

ACCOUNT INFORMATION

Do I need to register?
If you are a first-time visitor to the store you will need to register with us. Registering will allow access to purchasing on the store and will make your subsequent visits quicker. Any information you provide is held with the utmost care and security. To read more about this, see our Privacy Policy.
What if I forget my password?
If you forget your password, you can request that it be sent to your email address from the Sign In page. Just click the "Forgot your password?" link. Customer Support cannot give passwords out over the phone, nor can we email them to a different email address than the one used to register the account.
Can I view a list of my past orders online?
Yes, you can view all past order details by Signing in to your account. Once you have signed in, hover over your name and click Order History.

If you have a question about a previous order that cannot be answered by viewing your order history, please contact Customer Support.

FINDING PRODUCTS AND PLACING ORDERS

How do I find the items I’m looking for?
You can browse through the site or use the search bar. The search bar is located at the top of every page of the online catalog. When you find an item that interests you, click the name of the item to see its detail page. Or browse through our categories found on the top of all pages and use the filters to narrow down your selection.
What if I want an item, but it is on backorder?
We strive to maintain adequate stock levels, however we may run out of or run low on a particular item. Inventory quantities and expected stock arrival dates for each item are shown on the detailed product page. If you find an item that doesn't have adequate inventory on hand you have the following options:
  • Reduce your quantity to the remaining amount available on hand;
  • Check out the other related items in this category;
  • Add your email to the Stock Notice and we'll notify you when more inventory becomes available;
  • Request a custom quote/order here.


Taking advantage of the Stock Notice feature does not commit you to purchase. Should you decide you still have a need for the item when it arrives in stock, you will then have the opportunity to purchase the item.
How do I place an order?
Placing an order with us is fast and easy! Once you've found the item(s) you would like to purchase, simply click on the Add to Cart button. Proceed to your shopping cart and click the Checkout button. Next follow the instructions presented on each page. You will receive an order confirmation email shortly after placing your order.
What if I have a problem placing an order?
Although most online orders go very smoothly, occasionally you may experience an issue. If you are not sure about what to do next to complete your order, please contact Customer Support.
How do I place a rush order?
If there is a specific in-hand date for your order or you need it to be expedited to you as soon as possible, please contact Customer Support.

Rush production charges and/or expedited shipping charges may apply. Some products are not eligible for expedited shipping. These items are identified on the individual product pages.
What if I need to cancel my order?
For orders that have already shipped, please see the return or exchange policy. For items that have not shipped, please contact Customer Support.

For Made-to-Order items, a representative from our team will contact the manufacturer to find out if the order is eligible to be canceled. If the order can be canceled, cancellation and restock charges may apply.

BILLING INFORMATION

What forms of payment do you accept?
We currently accept these methods of payment:
  • Credit Card (Visa, Mastercard, American Express, Discover)
  • Debit Cards
  • Gift Certificates
  • Authorized users may place orders on account with a valid purchase order.

All orders are payable in U.S. Dollars.
We are unable to accept checks, cash, or bank transfers.
When will my credit card be charged?
For all credit card orders, your credit card will be processed immediately upon check out. You will receive an order confirmation email with the complete order summary and the total amount charged to your card, including shipping/ handling and tax (if applicable).

If funds are not available and your card declines, your order will not process thus no confirmation email will be sent, but you will be prompted to supply an additional form of payment to complete the transaction. If you choose to supply an additional card that authorizes the funds, your transaction will then be completed, and you will receive an order confirmation email at that time.
Why am I being asked to re-enter my credit card information?
As part of our continuing efforts to protect your sensitive payment information, we follow various industry-standard guidelines. As part of these guidelines, the system will require you to periodically re-enter your credit card number in order to maintain the highest levels of end-to-end protection for your transactions.
Will I be charged sales tax?
In states where our commerce service provider and fulfillment partners have operations, we are required to charge sales tax on product purchases as well as shipping and handling. Sales taxes will not be initially shown until a Ship To address has been provided. Sales taxes are applied to your order in accordance with individual state regulations.

Please click here to see a current list of states requiring sales tax.
What is your price adjustment/sale price policy?
Promotions are only valid during the time frame stated, such as a sale with promo code. Promotions/Sales are not valid on previous orders. We are not able to match any of our previous prices/orders. If an item is exchanged for a like item, the customer will be charged the original price for the exchanged item. No price adjustments will be given for sale merchandise.

GIFT CERTIFICATES

Gift Certificate General Information
Gift certificates are only valid on the site it was purchased from. Gift certificates can be used more than once, provided there is a balance remaining. Multiple gift codes can be redeemed on one transaction. To check the balance of a gift certificate, sign into your account. Once you have signed in, hover over your name and click Vouchers from the drop-down.

SHIPPING & DELIVERY

When and how does my order ship?
Our goal is 100% accuracy on quantity and timelines for all shipments. We process orders Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours. Overnight and expedited orders are shipped the same day provided they are transmitted before 2:00 p.m. CST. We do not offer Saturday or Sunday delivery.

The delivery date of your order is subject to stock availability and production time, where applicable.

The estimated transit time is approximately 5-7 days (Monday - Friday) in the continental US from the time your order is placed and is subject to change based on order volume and carrier status.

Please reference the collection and shipping date details included in your selections item description.

We offer a variety of shipping options. All available shipping methods will appear in your shopping cart at the time of checkout. To view the applicable shipping charges, enter the shipping address zip or postal code in the text box provided. Final shipping charges are shown before checkout.

Note: UPS does not deliver to PO boxes. If a PO Box address is entered, the order will ship via USPS which does not supply tracking. Summit Group is not responsible for lost or damaged shipments.

In stock orders will ship within 2 business days of placement. Depending on delivery location, please allow an average of 3 - 5 business days for UPS Ground delivery.

Made-to-Order items will require an estimated 3-5 weeks to allow for production and delivery. Please reference the standard production time noted on the product detail page and estimate 3-5 business days for transit.
What if I need to ship to an APO, FPO or DPO address?
All orders being shipped to APO's, FPO's, or Rural Routes cannot be shipped with any service other than 4 to 5 day or ground delivery via USPS Certified mail, with signed return receipt. UPS cannot deliver to a post office box.

Please remember that UPS will not accept a Post Office box as a shipping destination. If you have entered a P.O. Box, we will have to contact you about additional shipping charges caused by having to use the United States Post Office, before processing your order.
What if I need to ship to an international address?
Many products are available for delivery outside the United States. If an item cannot be shipped outside the United States, "This item cannot be exported" will be noted on the product detail page.

All duties and taxes will be the responsibility of the purchaser. The duties and taxes will be included in your order total.

During our checkout process we provide a list of international locations to which we ship.

Please allow additional delivery time for orders with international shipping destination locations. Please contact Customer Support for any international shipping inquiries.
How do I track my orders?
Tracking is available for every package that we ship with UPS or FedEx via the individual carrier’s website.

APO & FPO packages are sent via the United States Postal Service (USPS) via Standard Mail/Parcel Post mail service. The expected delivery date of the parcel is between 30 and 45 days from the date of mailing. No expedited services are available and tracking is not currently available for APO & FPO parcels.

As long as you provide us with a valid email at the time of your order, you will receive an order confirmation by email. You will also receive a shipping confirmation by email at the time of the shipment. The shipping confirmation will contain your tracking number and a list of the items included in your shipment. You can track the status and delivery of your package with the ease of on-line tracking. If you need help tracking your package, please contact Customer Support.

RETURNS & EXCHANGES

What is your return policy?
If you wish to return or exchange an item, contact Customer Support within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days. Please note that returns and exchanges are not permitted for Made-to-Order (custom decorated) merchandise unless damaged or defective.

Unauthorized returns or exchanges without an RA # will not be accepted. All returned products must be complete and include all components of the item being returned, such as cables, adapters, etc. We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure the delivery of your return. Your refund will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.

Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.
What if the product I ordered is defective or incorrect?
Replacements for defective or incorrect product will be generated if such product is reported to Customer Support within 30 days of receipt.

For product being returned within 30 days of receipt, if it shipped from our warehouse, Customer Support will provide a Return Authorization number and have UPS issue a pre-paid call tag for return to our distribution facility. Return the product within 10 business days of receipt of the call tag and include all product components and item(s) in their original packaging. Be sure to include the Return Authorization number on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For products shipped directly from a supplier's facility, Customer Support will coordinate with the supplier to have the unit in question picked up from you. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.